🔄 Sweet & Simple Returns & Exchanges! Welcome to our candy returns policy! At Arizona Snack Shop, we want every treat to bring you joy. If something isn’t quite right with your order, we’re here to make it sweet again!
🚚 Shipping Information
We’re delighted to ship our sweet treats to candy lovers worldwide (except Asia and select remote areas)! Here’s what you need to know about getting your goodies:
📦 Order Processing
All orders are processed within 1-2 business days after payment confirmation. We carefully pack each item to ensure your candies arrive in perfect condition!
✈️ Shipping Methods
We offer two shipping options to meet your needs:
- Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery Time: 10-15 days after shipping
- Perfect when you need your candy fix sooner!
- Free Shipping – Orders over $50
- Carrier: EMS
- Delivery Time: 15-25 days after shipping
- Great for larger orders where you can wait a bit longer for the sweet reward!
🔄 Return & Exchange Policy Overview
We accept returns and exchanges within 15 days of your receipt date. Your satisfaction is our priority!
📋 Return & Exchange Process
Step 1: Contact Us
Email us at [email protected] within 15 days of receiving your order.
Step 2: Provide Details
Include your order number, the items you’d like to return/exchange, and the reason.
Step 3: Receive Instructions
We’ll email you within 24-48 hours with return shipping instructions and address.
Step 4: Ship Your Return
Package the items securely and ship to the provided address. Please include your return form.
Step 5: Processing
Once received, we’ll process your refund or exchange within 3-5 business days.
📧 Return & Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Body:
Dear Arizona Snack Shop Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date Ordered]
Items to Return/Exchange: [Product Name 1] – [Quantity]
Reason for Return/Exchange: [Please describe the issue]
Preferred Resolution: [Refund/Exchange for specific product]
Thank you for your assistance!
Best regards,
[Your Name]
💰 Refund Information
Refund Timeline
5-10 business days after we receive your return
Refund Method
Refunds will be issued to your original payment method:
- Visa, MasterCard, JCB: 5-7 business days
- PayPal: 3-5 business days
Shipping Costs
Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the error was ours.
🚫 Non-Returnable Items
To ensure food safety and quality, we cannot accept returns on:
- Freeze Dried Candy (due to specialized packaging and shelf life)
- Opened or consumed products
- Candy Platters & Bowls (custom arrangements)
- Seasonal or limited edition items after their season ends
🎯 Quick Tips
- Keep your original packaging until you’re sure you’re satisfied
- Inspect your candies upon arrival
- Contact us immediately if there are shipping damages
- Check our menu categories (American, Anime, British, etc.) for exchange ideas!
🍭 Need Help?
We’re here to make your candy experience delightful!
Email: [email protected]
Address: Arizona Snack Shop, 2454 Ford Street, San Jose, US 95131
We typically respond within 24 hours – because your candy happiness can’t wait!
Thank you for choosing Arizona Snack Shop – where every treat comes with a sweet promise! 🍫